HBSR is seeking an Accounts Receivable Coordinator/Collections Specialist to be based in either the Lincoln or Boston office. Available work hours are Monday–Friday, with schedule options of 9:00 a.m.–5:00 p.m., 9:30 a.m.–5:30 p.m., or 10:00 a.m.–6:00 p.m. This is a full time, non-exempt position.
The Accounts Receivable Coordinator/Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Accounts Receivable functions include verifying and posting receipts from all sources, resolving any discrepancies, and working collaboratively with billing staff and attorneys on complex payment applications.
Specific Responsibilities
- Monitor accounts on a daily basis. Review open accounts for collection efforts.
- Identify outstanding account receivables. Make outbound collection calls/emails in a professional manner while keeping and improving customer relations.
- Take actions in order to encourage timely payments.
- Process, verify and post payments and refunds, including credit card payments with authorization.
- Perform account reconciliations.
- Maintain accounts receivable files and records.
- Resolve billing issues by working with attorneys and billing staff.
- Identify issues attributing to account delinquency and discuss them with management.
- Produce monthly financial and management reports and present reports on collection activities and progress.
- Provide timely follow-up on payment arrangements.
- Respond to client account queries in a timely and professional manner.
- Identify AR write-offs; Work with management and process annual write-offs.
- Produce and send monthly outstanding account statements to clients.
- Work with President on processing bankruptcy claims.
- Utilize accounting and spreadsheet software.
- Other accounting duties as assigned.
The successful candidate will possess:
- A minimum of two years of corporate collections experience including interaction with a large customer base. Experience with accounts receivable processing, preferably in a law firm or service industry environment. Strong understanding of billing and collection processes.
- Ability to work in a collaborative teamwork environment and able to share information with others.
- Ability to read, write and perform arithmetic computations at a level normally acquired through completion of high school or equivalent in order to maintain and verify accounts.
- Ability to respond to requests requiring analysis of client account histories.
- Ability to operate a computer keyboard and ten-key pad for data entry.
- Strong computer skills, including Microsoft Word, Excel, Outlook, Adobe, iManage or similar document management system, web interfaces/browsers (Firefox, Internet Explorer, Google Chrome, or equivalent), and financial and billing systems.
- Strong organizational skills and excellent attention to detail.
- Ability to meet deadlines and able to follow up and follow through.
- Ability to work on multiple projects, under tight deadlines required, performing the essential duties of the position with time constraints and interruptions.
- Excellent communication, oral, written and interpersonal skills.
- Ability to maintain confidentiality in all client and firm matters.
- Ability to organize and prioritize numerous tasks and assign daily work to ensure completion under time constraints.
- Ability to maintain a professional demeanor in all situations and exhibit a flexible approach.
- Ability to interact with all levels of personnel with professionalism and tact.
The anticipated salary range for this position is $65,000-$88,000. The actual offered rate will be based on job-related factors, including but not limited to qualifications and experience. This range represents HBSR’s reasonable estimate of starting salary at the time of posting.
To apply, please send resume, cover letter and salary requirement to hradmin@hbsr.com.
HBSR does not accept unsolicited agency referrals or submissions.
EOE
Hamilton, Brook, Smith & Reynolds, P.C. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, veteran status or any other status protected under local, state or federal laws.